Introduction
At FWC, we prioritize your privacy and are dedicated to handling and processing your personal information with care and responsibility.
This privacy statement outlines how FWC collects, utilizes, and shares personal information concerning consumers and other individuals within our clients, business partners, suppliers, and other organizations with whom FWC has, or anticipates having a business relationship. It pertains to FWC Corporation and its subsidiaries unless a subsidiary presents its own statement independent of FWC.
In instances where we offer products, services, or applications as a business-to-business provider to a client, the client assumes responsibility for the collection and utilization of personal information while utilizing these products, services, or applications. This collection and usage are governed by the client’s privacy policy, unless stated otherwise. Our agreement with the client may authorize us to request and gather information about authorized users of these products, services, or applications for contractual management purposes. In such cases, this privacy statement, or a supplementary privacy notice, will be applicable.
FWC may issue additional data privacy information through a supplementary privacy notice.
Personal Information We Collect and Use
This section outlines the various categories of information we gather and how we employ them at FWC.
We collect a diverse range of data across different domains, including Your Account details, interactions on FWC Websites and Applications, Cloud and Online Services usage, Marketing preferences, contractual engagements, Support Services interactions, measures to safeguard both you and FWC, FWC Locations data, Recruitment procedures, records related to Former Employees, Business Operations management, as well as information regarding Cookies and Similar Technologies, and our approach to handling Children's data.
The information we gather and utilize covers profile information, webpage interactions, marketing preferences, data pertinent to investigating malicious activities, recordings or transcripts of support interactions, information aimed at refining our business operations, and more.
Your Account
You can establish an account with FWC by generating an FWC ID. An FWC ID entails providing FWC with your name, email address, and country or region of residence. Certain services offered by FWC, such as the utilization of FWC Applications, Cloud, and Online Services, may necessitate an FWC ID.
Additionally, we may retain your business contact information, either provided directly by you or obtained from your organization, our Business Partners, or our suppliers.
FWC Website
At FWC, our websites serve as a platform for engaging with you regarding our company, products, and services. The data we gather through our websites is utilized to grant you access, manage website operations, enhance your browsing experience, and tailor information delivery to your preferences. Even if you visit our websites without logging in, we may still gather information linked to your visit.
For detailed insights into the technologies employed for collecting website data and adjusting your preferences, please refer to the section on Cookies and Similar Technologies
Marketing
Depending on your preferences, the data we collect is utilized to keep you informed about pertinent products, services, and offerings. Furthermore, we employ this information to tailor your online interactions by delivering personalized content and advertisements, as well as for internal marketing and business intelligence purposes.
To manage your preferences regarding marketing communications via email, phone, or postal mail, please visit the FWC Privacy Preference Center. Additionally, you can opt-out or unsubscribe from marketing emails by selecting the corresponding option at the bottom of each email.
For reviewing or updating your preferences concerning the information collected about you online on our websites, navigate to Cookie Preferences in the website footer.
Contractual Relationships
When you initiate a trial, or purchase a product or service from us, a contractual arrangement is established. Although our primary focus is serving businesses, individuals can also engage directly with us as clients. In preparation for, and execution of, the contractual agreement, we may gather any pertinent information deemed necessary.
Support Services
When you contact us for support, including through LiveChat, we collect pertinent details such as your contact information, a description of the issue, and any potential resolutions discussed. This information is meticulously recorded to effectively address your support query, for administrative purposes, to enhance our relationship with you, for staff training, and to uphold service quality standards.
Protecting You and FWC
At FWC, we prioritize the collection and utilization of data to fortify the security of both our clients and our organization against potential IT threats. Our efforts are aimed at safeguarding the integrity of the information we manage, and mitigating risks of unauthorized access, disclosure, alteration, or destruction. This comprehensive approach encompasses the utilization of data derived from our IT access authorization systems, including intricate login information, to bolster our security measures effectively.
FWC Locations
Upon your visit to an FWC location, we meticulously collect pertinent information, including your name or business contact details as delineated in Your Account, and, where applicable, details from a government-issued ID. This meticulous collection serves to streamline access management procedures and bolster the security and safety measures across our premises and for our esteemed employees.
Recruitment and Former Employees
At FWC, we are perpetually on the lookout for fresh talent to enrich our organization, gathering information about job applicants or potential candidates from various channels. Applicants are directed to the Talent Acquisition Privacy Notice for comprehensive details. Additionally, upon an employee's departure from FWC, we continue to manage relevant information for any ongoing business, contractual, employment, legal, and fiscal requirements, including pension administration within FWC's operations.
Conducting our Business Operations
At FWC, our commitment to excellence drives us to continuously gather and leverage information to enhance our business operations, systems, and processes. This includes utilizing data for activities such as conducting comprehensive audits, optimizing operational efficiencies, safeguarding our assets and personnel, fostering product development initiatives, and safeguarding our legal rights.
Cookies and Similar Technologies
When interacting with our websites, cloud and online services, and software products, or accessing our content on select third-party platforms, FWC employs various online tracking technologies, including cookies, web beacons, Local Storage, or HTML5, to gather information about your connection and activities. This data is instrumental in operating our platforms effectively, enhancing performance, gaining insights into user behavior, and discerning user interests. We collaborate with advertising partners to deploy and optimize these technologies across FWC and affiliated sites.
Children
Unless explicitly stated otherwise, FWC websites, products, and services are not intended for use by children or minors, as determined by the relevant laws in their respective jurisdictions.
Sharing Personal Information
We may disclose your personal information internally and externally to suppliers, advisors, or Business Partners for legitimate business purposes of FWC, ensuring it is shared only on a need-to-know basis. This section delineates the methods through which we share information and facilitate such exchanges.
How We Share Personal Information
In the course of business transactions, FWC may find it necessary to disclose certain personal information to potential buyers or collectors involved in mergers, acquisitions, or other organizational restructurings. However, rest assured that we prioritize the protection and confidentiality of your data throughout such processes, adhering strictly to applicable legal requirements. Additionally, FWC remains committed to maintaining the integrity and security of your personal information. Should we engage in any form of business restructuring, including selling, buying, or merging, we take proactive measures to ensure compliance with data protection laws and standards, safeguarding your privacy and confidentiality at all times.
Facilitating International Transfers
FWC recognizes the inherent global nature of data transmission and acknowledges that personal information may be transferred across borders to its subsidiaries and third-party partners worldwide. Upholding a commitment to data protection, FWC ensures compliance with relevant privacy regulations during such transfers. To safeguard the privacy and security of individuals' data, FWC employs a variety of robust measures.
One such measure involves implementing contractual agreements sanctioned by regulatory bodies such as the EU Commission, which sets stringent standards for the protection of personal data. These agreements, often based on the EU Standard Contractual Clauses (EU SCCs), establish legal frameworks to govern data transfers, ensuring that personal information remains adequately protected regardless of its destination. FWC subjects select services to rigorous scrutiny and certification under the Data Privacy Framework. This certification, applicable to offerings like Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS), verifies compliance with stringent privacy standards, bolstering user confidence in the handling of their data.
Controller and Representative Information
FWC operates globally through its subsidiary network, adhering to privacy laws that define the Controller as the entity responsible for determining the purposes and methods of personal information processing. Other parties involved in processing may be termed Processors, with roles varying by jurisdiction.
In countries where local privacy laws apply, FWC's primary subsidiary typically serves as the Controller for personal information, unless otherwise specified by FWC Inc. or another subsidiary for specific interactions.
To identify the relevant subsidiary responsible for privacy matters in your region, please visit the Contact section on FWC's website footer. For inquiries directed to FWC Inc, For cases requiring FWC Inc or its controlled subsidiaries to appoint a legal representative, designated representatives have been duly appointed.
Information Security and Retention
To safeguard your personal information against unauthorized access, use, and disclosure, FWC implements robust physical, administrative, and technical measures. These include role-based access controls and encryption protocols to maintain data privacy during transmission. We also require our Business Partners, suppliers, and third parties to adhere to similar safeguards through contractual agreements and access restrictions.
FWC's models and systems are meticulously designed, trained, and tested using publicly available data, which may incidentally contain Personal Information. To address this, we have established comprehensive safeguards, processes, and tools to ensure responsible development and deployment of AI technologies.
We retain personal information only for the duration necessary to fulfill processing purposes or to comply with legal and regulatory retention requirements. These requirements encompass various aspects, such as audit and accounting needs, statutory retention terms, dispute resolution, and legal claim establishment, exercise, or defense in jurisdictions where FWC operates.
For administrative purposes, legal compliance, and managing client relationships, contractual information is retained as per applicable retention terms outlined in supplementary privacy notices. Upon reaching the end of its necessary retention period, personal information is securely disposed of using industry-standard practices, including electronic file erasure and physical record shredding.
Your Rights
You possess certain rights concerning the management of your personal information. Utilize the Contact Us form in the header of this page to:
Request access to, update, or rectify the personal information we hold about you. Depending on applicable law, additional rights may also be available regarding your personal information. Request the transfer of your personal information to another party in a usable format (known as data portability). Request the deletion of your personal information from our records. Opt out of specific types of personal information processing, such as targeted advertising. Seek clarification on matters pertaining to this Privacy Statement and our privacy practices. Your query is directed to the appropriate member of FWC's Data Privacy Team, including designated Data Protection Officers. Lodge a complaint with FWC if you are dissatisfied with our handling of your personal information.
Please note that your rights may be subject to limitations and exceptions dictated by applicable laws. For instance, certain information may be withheld if its disclosure would entail revealing details about others.
Additionally, you may have the right to lodge a complaint with the relevant supervisory authority. Further information regarding additional rights and the process for lodging complaints can be found here.If you have unresolved privacy or data use concerns, you can contact our U.S.-based third-party dispute resolution provider free of charge here.To manage your marketing communication preferences, please visit the FWC Privacy Preference Center. You can also submit opt-out requests or select Unsubscribe at the conclusion of each marketing email.
Legal Basis
In various jurisdictions, the lawful handling of personal data hinges on a justification commonly known as a legal basis. At FWC, our adherence to legal bases ensures that your personal information is processed responsibly and in compliance with relevant laws and regulations.
Necessary for the Performance of a Contract with You: This legal basis is invoked when processing personal information is essential for fulfilling contractual obligations or managing our contractual relationship with you. For instance, when you engage in purchasing a product or service from FWC, we require your contact details, payment information, and shipment details to facilitate the transaction seamlessly.
Necessary for the Purposes of FWC’s or a Third Party’s Legitimate Interest: Under this basis, we process personal data to pursue legitimate interests related to our business operations. These interests encompass marketing our offerings, safeguarding legal interests, ensuring IT security, and meeting client requirements. For example, we analyze website interactions to enhance user experience and process business contact information to tailor interactions and promote our products and services effectively.
Consent In instances where we seek your consent, processing personal information is contingent upon your explicit agreement. This applies, for example, to optional features like the use of cookies or receiving marketing materials via email.
Legal Obligation -FWC may process certain personal information as mandated by legal obligations. For instance, we may be required to collect government-issued identification for specific transactions, such as financing arrangements, in compliance with legal requirements. By aligning our data processing practices with these legal bases, FWC ensures transparency, accountability, and respect for your privacy rights.
Privacy Policy Updates
In the event of a substantial amendment to this Privacy Policy, the effective date will be updated, and a notification will be prominently displayed on the revised Privacy Policy for a duration of 30 days. Users are deemed to have acknowledged and comprehended the alterations by persisting in utilizing our websites and services subsequent to the implementation of a revision. For access to prior iterations of the Privacy Policy, please refer to the available archives. Sections modified in this update:
